Alignment, discovery & experimentation

Supporting teams to align, navigate ambiguity, set product direction and ensure they build the right things.

Workshops and stakeholder alignment

Facilitating workshops to ensure teams align on the problem, users, scope and work on the most impactful ideas first.

  • Assumption mapping and prioritisation
  • Ideation sessions
  • Foundation and design sprints
  • Discovery workshops
  • Co-design and customer advisory groups
Assumption mapping as part of an experimental AI initiative. View case study: AI-assisted jobs
An asset from a coaching session with stakeholders about discovery techniques

Understanding users and processes

Combining research, behavioural data and mapping to understand what users and stakeholders do and need.

  • User research and research ops
  • Usability testing
  • Open / closed card sorting
  • Surveys and analytics
  • Journey and service mapping
  • Product, journey, and funnel analysis
  • Stakeholder interviews
  • User personas
  • Field and desktop research
  • Session replays & heatmaps
Usability testing a proof of concept with users. View case study: Using AI to reduce the burden of finding a support worker

Prototyping and validating products and services

Testing ideas and services with real users before investing time in building them.

  • Prototyping at various fidelity
  • Lean experimentation (Painted door test etc)
  • Wizard of Oz trials
  • Pilot and Beta launches and staged rollouts
  • A/B and multivariate testing
  • Feature flags & canary releases
Pretending to be a bot in a 'wizard of oz' trial. View case study: You're a match!

What I do