Product & Service design, delivery & iteration

End-to-end expertise delivering evidence based digital products and services across B2B, B2C, and G2C.

Product & UX design

Designing usable and innovative products in Figma and in code, from early wireframes through to shipped interfaces.

  • Information architecture
  • Wireframes to high fidelity UI design
  • Interaction design and micro-interactions
  • Design systems
  • Facilitate design reviews and crits
  • Heuristic and usability evaluation
Designing The Guardian's online subscription journey. View case study: Subscribe to The Guardian
Leading the discovery and design of the updated bookings platform. View case study: Reimagining Bookings for B2B users

Service and systems design and thinking

Design for the processes and touchpoints that make up a service.

  • User and stakeholder research
  • Journey and service mapping
  • Service blueprinting
  • Systems and workflow mapping
  • Taxonomy and information architecture
Service mapping complex journeys to build clarity. View case study: Optimising the journey to becoming a teacher

Delivering with cross-functional teams

Working alongside product, engineering and data to ship reliably and frequently

  • Agile ceremonies (standups, retros, planning, show & tells)
  • Backlog grooming and story writing
  • Acceptance criteria and definition of done
  • User story mapping
  • Engineering handoff and pairing
  • Stakeholder demos and reporting

What I do